We offer both standard and express shipping on orders shipped with the US and express shipping for orders shipped internationally. From April 2024, we are shipping complete orders to cut down on waste so if your order includes made-to-order or pre-order items, we'll ship everything together once it's in stock.

Standard shipping          FREE                    5-7 business days

Express shipping            USD $19.99*         2 business days

Orders $280+ (express shipping)          FREE          3-6 business days

Express international shipping          USD $24.99*          3-6 business days

We offer optional Free Returns & Package Protection for US customers via Redo - an upgrade you can add to your order at checkout for $7.99.

When you purchase package protection, your return shipping label is covered, and your order is protected in case of loss or damage in transit. You can return any item(s) for an exchange, store credit, or refund with no return shipping cost.

If you choose not to purchase package protection, you can still return your order, but you’ll need to cover the cost of the return shipping label (US$9.99).

Please note: This is a non-refundable service. If you wish to have package protection removed from your order, please contact our customer care team before your order ships. Once an order has shipped, we’re no longer able to remove or refund this service.

All Free Returns & Package Protection via Redo must follow the guidelines listed within our return policy. Items must be returned within the designated return window, in new condition, unworn, and with all tags attached. Made-to-order items are not eligible for refunds, only exchange or store credit.For customers who opted for package protection: If your package was not received despite formal tracking indicating it was delivered, Adornmonde will either reissue the package or issue a credit note, based on your preference.

For customers who chose not to select package protection: Please note that Adornmonde is not responsible for lost, damaged, or delayed packages once they have been shipped. This includes replacements or refunds.

Please ensure your shipping details are entered correctly at checkout.

If an order is returned to us due to an incorrect or incomplete address provided at checkout, refusal of delivery, failure to collect the parcel, or failed delivery attempts, a $9.99 return shipping fee will apply.

This fee covers the shipping and handling costs incurred to send and receive the parcel back to us. It applies regardless of whether your original order qualified for free shipping or shipping insurance.

Once the parcel is returned to us, you may choose one of the following:

Reshipment – A $9.99 fee will apply .

Order cancellation and refund – The $9.99 return shipping fee will be deducted from refund

Please note:

- Shipping charges are non-refundable.
- Made-to-order items are not eligible for refund and may only be reshipped
- Once an order has been successfully delivered to the address provided at checkout, we are not responsible for lost or stolen parcels (please note: package protection covers loss or theft while the parcel is in transit only and does not apply once the shipment has been marked as delivered).

We ship orders within 24-72 hours of purchase from our awesome New York warehouse, pending availability and credit verification. Customers who select express shipping services must also allow 24 to 72 hours for your order to be processed before it is shipped.

We strive to get your order to you as quickly as possible, but please note that shipping times may vary. During peak periods, such as Christmas or promotional events, there may be additional delays in the shipment of orders.When calculating delivery times for shipping services, please exclude weekends and public holidays, as these are not considered business days.

We ship on weekdays from New York. Orders placed for all shipping services before 12 PM EST will ship out on the same day. Orders received after Friday 12 PM EST will be shipped on Mondays. We are not able to prepare or ship orders on weekends or holidays.

If you have pre-order or made to order items, we'll ship everything together once all items are in stock. For large orders (US$500 or more), we may ship in stock items first and your made to order and/or pre-order items in a follow up shipment.

If there is an incorrect address, Adornmonde is not responsible for lost shipments that arise due to incorrect addresses provided by customers. It is the customers responsibility to ensure that their order(s) are correctly addressed at the time of purchase. Should an order fail to arrive because of customer address error(s), Adornmonde is not responsible for reissuing the shipment or refunding the customer.

For all international shipments outside the US, it is the customers responsibility to arrange the collection of their package within the designated time frame. Should the customer fail to collect their package from the respective international courier company, Adornmonde is not responsible for reissuing the shipment or refunding the customer.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer. These fees are out of our control and vary by country. Standard (national post service) and express shipping providers (DHL, UPS, Fedex and EMS) notify the customer if such fees apply. They are the responsibility of the customer and due upon receipt of your package.

Adornmonde ships to PO boxes in the US. We are unable to ship to P.O. boxes outside the US at this time.

Here is the complete list of countries we ship to:

• Singapore
• Australia
• Hong Kong
• United Arab Emirates
• United Kingdom
• Canada
• Saudi Arabia
• Qatar
• Germany
• France
• Switzerland
• Kuwait
• Japan
• New Zealand
• Netherlands
• Austria
• South Korea
• Italy
• Sweden
• Spain
• Mexico
• Norway
• China
• Belgium
• Thailand
• Denmark
• Taiwan
• Ireland
• Philippines
• Luxembourg
• Monaco
• Finland